Recently, I've been helping a client roll out an implementation of a new Helpdesk tool for tracking support calls. Rather than install the software locally on everyone's individual computers, we've installed it on a server, and we're using RDP (Remote Desktop) to connect to the server. I've written a user guide about our process, but I've also been providing support for a group in our division, including many people who've never used RDP before. Some people work in the office and need to use ...