Since our team is moving to JIRA for tracking bugs and enhancements, and we're creating a new customer portal, possibly using Confluence, I've been thinking about ways to make our process for release notes smoother and more efficient.
Currently, we write up Word documents for each issue, and then compile the documents into a single document once we know which features are being added to the release. It's a process that's cumbersome and prone to error.
Instead, I'd like the team to document...
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Tools
Increase your productivity with these applications
When you work as a contract technical writer, you can maximize your productivity by choosing the tools that work best for you. These tools can vary widely depending on who your clients are and the type of work you're doing. And they change as technologies improve. Today I thought I'd share five applications I currently use every day.
1. Outlook 2010
Remember the days when you had a single email address? Maybe you're lucky enough that you still do, but most of us now have five or more email add...
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Confluence wiki – first impressions
As a technical writer, I love learning new tools. In this case, I'm implementing a pilot project using a Confluence wiki.
Until now, all our technical documents have been Word and CHM help files. And we've delivered these to our customers as links on a static web page.
This method made it easy for lots of folks to contribute to the documentation, but it also had a number of downsides. These were the things I wanted to address if we changed to a different system:
Global searching across...
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