The one question I'm always asked by people who want to become technical writers is "What tools do I need to know?" Usually I say "It depends..." but I've come to realize that one tool alone is the most useful for new technical writers to learn. Microsoft Word. I can hear the howls of protest, but just wait a minute while I explain my reasoning. Everyone thinks they can use Word, but are they using it like a technical writer? No. You can learn to use features in Word that will help y...